Terms and Conditions

This website is operated by Pulkit Mukesh Khanna. Welcome to the platform of RERO Healthcare Pvt Ltd. (“RERO”, “We”, “Our”, “Us”).

For these Terms and Conditions (“T&Cs”), the term “Platform” includes RERO’s website, application, web-based tools, and other digital channels through which RERO provides Services, including designated communication channels such as WhatsApp Business accounts.

The terms “You”, “Your” or “User” refer to any user of the Platform (including registered users, non-registered users, and healthcare providers). If a third party uses Your account/device, these Terms apply to that person as well.

By using the Platform and Services, You agree to these Terms. If You do not agree, do not continue to use the Platform.

1. Services Covered

RERO may provide or facilitate services including GLP-1 based weight management, telemedicine consultations, diagnostic tests, nutrition and behavior coaching, risk/progress assessments, connected devices, logistics for delivery/pickup, and payment/financing options (“Services”).

2. Disclaimer

Content available prior to registration is for general information only and does not constitute medical advice, diagnosis, or treatment. Accessing the Platform does not create a doctor-patient relationship. Clinical decisions and prescriptions are made only by registered medical practitioners based on professional judgment.

RERO does not manufacture medicines and does not guarantee outcomes (including weight loss or efficacy). Results vary by individual clinical context.

3. Platform Terms of Use

3.1 Eligibility

You must be 18 years or older, of sound mind, and legally competent to contract under applicable Indian law to use Services as a primary user.

3.2 Account Responsibility

You are responsible for account confidentiality and all activity under Your account. Notify RERO immediately in case of suspected unauthorized use.

3.3 Lawful Use

You must use the Platform only for lawful purposes and in compliance with applicable Indian laws.

4. Data and Privacy

“Personal Data” includes identity/contact information, health/medical/diagnostic information, lifestyle/wellness data, device/technical data, financial/transactional data, and care-team generated information.

Collection, storage, processing, sharing, retention, and security are governed by RERO’s Privacy Policy and applicable law. Where required, consent is obtained through clear affirmative action. You may withdraw optional consent at any time, subject to lawful retention and mandatory processing requirements.

5. HCPs and Clinical Responsibility

Doctors and other HCPs are independent professionals. Only doctors provide medical care and make clinical decisions, including whether GLP-1 medication is required, dosage, continuation, or treatment changes.

6. Teleconsultation

Teleconsultations are non-emergency services. Seek immediate in-person care for emergencies. Telemedicine has inherent limitations (connectivity, data availability, non-physical examination). You must disclose accurate history, medications, and conditions.

7. Diagnostics and Lab Services

Tests are facilitated through third-party laboratories. Turnaround times, sample collection slots, and report delivery are operationally dependent. RERO is not liable for delays/failures attributable to third-party labs/logistics beyond reasonable control.

8. Payments, Fees, EMI

Fees are payable as displayed or communicated at purchase/enrolment, exclusive of applicable taxes unless stated otherwise. Online payments may be processed through third-party gateways. EMI/credit facilities are offered by lending partners and governed by their terms.

9. Cancellation and Refunds

Cancellation and refund eligibility depend on the service stage and policy terms at the time of purchase, including pro-rata rules where applicable and non-refundable components for services already consumed/rendered.

10. User Responsibilities

Provide accurate and complete information.
Follow medical and coaching instructions.
Do not misuse, reverse engineer, scrape, or disrupt the Platform.
Do not upload unlawful, infringing, harmful, or misleading content.

11. Suspension and Termination

RERO may suspend or terminate access for breach, fraud, abuse, non-payment, legal/regulatory requirements, or where required consents are not provided/revoked for necessary processing.

12. Limitation of Liability

To the maximum extent permitted by law, RERO and related entities are not liable for indirect, incidental, special, punitive, or consequential damages. Liability limitations apply as set out in applicable agreement terms, subject to non-excludable liabilities under law.

13. Dispute Resolution and Governing Law

These Terms are governed by Indian law. Disputes are subject to arbitration under the Arbitration and Conciliation Act, 1996. Seat/venue: Mumbai, Maharashtra. Courts at Mumbai may be approached for interim relief.

14. Grievance

For support or grievances, contact: contact@rerohealth.com.

Last updated: May 2, 2026